Ensuring Quality Policy Communication and Understanding

Hello,

How we could Ensure that the quality policy is communicated, understood?

There is some example or KPI that we can give to the auditor as a evidence that everbody understand our quaity policy?
 

and what about communication? it should be via screens, boards, trainings? or what exactly?
 

Thank you for your help

Hi Fouziak ;) 

as of BRC issue 9 - Clause 1.1.1 

The policy statement is only a summary and can usually be expressed in a single page, 

• communication to staff (e.g. through display on noticeboards, inclusion in the induction process, availability on the company intranet, and the use of appropriate languages where the local language is not the first language of all employees. The use of dual languages may improve and speed up understanding and action
• inclusion of all staff, including temporary and contract staff, in the communication and engagement processes

;) 

You are correct, while its not aways clear,  the intention is that all employees are aware of the statement.   Sometimes auditors (i see it more in SQFI audits) will question employees about the statement.   They dont need to have it memorized.  Just be aware of it and where to find it.   

Many facilities will just post the commitment statement in one or more areas.   To further ensure that it has been appropriately communicated / understood, you could include it in a training session.  Or, you could have employee sign a copy of it.   Or somehow include it in thier new employee orientation.   What ever works for you.