Hello All,
I am looking for some advice on how to improve our final release of product. We recently had two high value orders be rejected because of missing PLU stickers on the apples, lost a major sale there. I do have in mind trying to make the case that we will need to have a different person complete the final inspections, currently the ops manager loads the trucks and "does" it (if he actually completes it I have no Idea). I was also thinking because everything is staged beforehand we could have a QC check that would include a sticker and initials of those that QCed them and/or even having the person take pictures of the checked product before they shipped to have evidence of our product is in specifications of the order. We did have issues with product that had Lenticel Breakdown being sent out too earlier in the year, but that was also dealing with end of season apples so it is more common (but should have been caught before it was sent)
Just was wondering if you agree with my train of thought or had any advice on how to proceed. I would like to try to mitigate the issue without adding too much extra work. (as it is difficult for ops and other management to understand that having these extra steps helps us in the long run)
thank you,
Seathalos