Im at a boutique-sized middleman manufacturer and we are prepping for our first SQF audit in the next month.
We have had multiple incidents of inclusions, spoiled, and out of temp. materials from a supplier and I have documented and notified their sales and QA team many times. They keep giving us the run around, and will not fill out our Supplier Corrective Action Reports, or give any disposal guidance.
Our customer has specified that we use this supplier due to all the additional value added claims that come from using them, despite that company having a rather dismal reputation with other manufactures in the industry. We have notified the customer at every occurrence.
What is your opinion of the best course of action? I have all of these unresolved incidents sitting on my books and the our pre-scheduled SQF audit is a month away.