Hello,
I work at a coman ice cream factory where we only run brands not owned by us. I have been having a terrible time getting COAs in for their raw ingredients being shipped to us as well as the brand owner not keeping up with vendor documentation.
For example, today I received an incoming truck with raw ingredients from a completely new vendor that has not been approved by us and no COAs for the new raw material.
I have a few questions:
1. As a QA manager, am I supposed to be hounding the brand owner for documentation for SQF or is documentation like this not needed since we are a coman.
2. If we need the documentation what is the best way to go about making the brand owners be on top of their stuff since we are not involved in any of the purchasing steps.
Any help is appreciated, I'm very frustrated having to hound these brand owners for documentation and being stiffed all the time. Thank you!