Our Business engages in manufacturing in-house, importing from our sister company, and utilizing third-party manufacturing (3PM). Our Australian head office address differs from our Australian manufacturing facility. All these products are ingredients requiring further processing.
We want to maintain confidentiality regarding the details of 3PM.We hold an FSSC certificate for our in-house products, while imported products have their own FSSC certification, and 3PM products have an SQF certificate. However, our FSSC certification does not currently cover imported and third-party manufactured products, which fall under the scope of HACCP certifications.
One of our customers is preparing for a Coles audit. It seems they require a GFSI certificate for our 3PM products, and the manufacturing site address must align with the details specified in the PIF. Presently, the PIF does not include manufacturing details and is empty; only our head office address is listed. Our HACCP certificate, however, does include our manufacturing address (not head office address).
Failure to provide a GFSI certificate may lead our customer to stop purchasing 3PM products from us.
We are trying to include these products under our FSSC certification.
I am seeking advice on the following:
- Is there a way to retain the customer for our 3PM products for our current situation ?
- If we succeed in including them in FSSC scope, how can we ensure the confidentiality of third-party manufacturing details when updating the manufacturing address section of the PIF?
- Should the manufacturing address listed in the PIF match the address on the certificate?
Many thanks in advance for all your advise.