We recently hired a new supplier quality specialist, and we are working on our companies Supplier Quality SOP. We are a contract manufacturer for dietary supplements. We have started to notice that the time frame for which suppliers respond back to requests such as asking them to fill out our questionnaires, send us their haccp plan for review, etc. varies, some respond immediately, and some require multiple follow ups to get a line of communication going.
Does anyone have a stipulation or clause in their plans that state if a supplier doesn't respond with the requested information after 30 days or if we have to ask more than 3 times for the information then the vendor will not be used? Or the vendor will be qualified at the lowest tier?
Would love to hear people's feedback on some of their qualification activities and requirements revolving around communication