New to this Forum,
Currently an FSQA manager in Vineland NJ. We are SQF and now Yum Brand Certified. In that respect I having an issue with how to document customer complaints that are reoccurring in my system currently using iFoods. Currently my biggest complaint is Romaine and Shredded Iceberg. It's and on going issue and will never go away as my customer service team will submit a complaint even if its just one bag of poor quality lettuce out of a massive order of 2,000 boxes due to our relationship with one of our vendors.
The Normal response isn't suffice for Yum they want a full on investigation and evidence to back up it which is fine. My issue is that documenting all of these for one bag on lettuce seems a little excessive is their away around this how can I group this together ?