Hi,
We are an established company manufacturing packaging labels and are audited against the BRCGS Packaging Materials Standard.
Clause 5.2.1: The site shall have a documented artwork management procedure......this may include verification of completed artwork approval by the customer.
We have some long standing customers who have been purchasing labels from us for many years and before we had the BRCGS certificate. For these historic customers, we don't necessarily have any documented evidence of original artwork approval. The customer basically re-orders based on what they had before.
Are we now required to have to request a formal artwork approval for these customers? I can imagine many will find this frustrating and it will be a time consuming process as we have thousands of customers.