Hi ya'll!
I work as a QA Specialist for a CBD manufacturing company. I was recently given a CAPA when i staged two label rolls for production that had different SKUs/Version #s. In addition to my error, both rolls of labels were later verified by our staging personnel (material handler) and the production operator. This resulted in half of the batch being labeled with the incorrect label and having to be reworked.
I would like to say the root cause was human error but I feel as though this is not justified as it was missed by multiple people.
Verification is an issue we continue to see and we have implemented dual sign offs on almost all steps of production. We have performed additional training and little to no progress is seen in the way of reducing verification errors.
My question is multi faceted:
What are other ways to prevent verification mistakes?
Does human error seem like a justified root cause or is there another path i should explore?
Any and all help would be greatly appreciated! Thank you.