Hello - I have received a request from a customer who is performing a mock recall. We sell them a bottled ketchup. They are asking for:
Production lot# 16523
Ketchup 12PK exp 12-14-24
Production date
Number produced.
Number shipped.
Inbound information of each material
Each SPEC
Each COA
Organic certificate of each material
IMO, I am responsible for providing the Production date, number produced under this lot, number shipped, and ship date (all shipping documentation). As far as the inbound information of our ingredients and our specs, COAs, and organic certificates, this appears to be more than they need for a mock recall. They have our SQF certification showing we are certified and have a recall program.
I can't ever recall being asked for all this information by a customer. Any advice from all you clever people out there?
Thanks!
Edited by OrRedFood, 18 July 2023 - 06:14 PM.