Hi
I was wondering if anybody has a procedure for when customers request a sample to see if it fits in there business for supply.
Currently we have an account manager who will speak to potential customers and arrange samples to be sent. The problem is the guy does not check with the site first to see if we can produce it. He will just promise the customer yes we can do it and then it is embarrassing when we cant.
I am just after something if it is already written something along the lines of get the request, meet or speak with factory on requirements, go back to customer to confirm.
If not out there don't worry i will put something together just thought I would ask
thanks