Hello everyone,
I'm hoping someone has an answer for me.
So, we have had many complaints about our supplier for smocks and towels. Our employees have found pieces of metal, hair, dirty towels, among other things and we have complained to our supplier multiple times without even getting a response. Now, I know that the most obvious answer is to change suppliers right? But the company is small and senior management cannot for one reason or another (they're in a contract). They have asked me if there is any sort of agency that we can send these types of complaints too (no response, not upholding quality and safety standards) so that something gets done about it. I told them that I did not know but change of supplier would be the best way to deal with this problem.
Does anyone know if there is somewhere or someone we can complain to about these types of issues and not just for towels but for other things as well?
Thank you in advance.