Investigative lab testing recommendations

I work for a frozen food production facility we are looking for a laboratory in the US that performs  investigative testing.

We are investigating a consumer complaint and were looking to confirm identity of foreign object returned by consumer. All suggestions of labs to reach out to are much appreciated. 

do you believe that material to be biological in nature?

do you believe that material to be biological in nature?

Yes we do believe it is biological in nature. 

you may be needing a lab with HPLC capability

Did you try Bureau Veritas?  Their environmental division should be able to assist

NQAC Dublin can perform investigative testing they are located in Dublin, OH

Nestlé Quality Assurance Center (NQAC) – Dublin – Committed to providing the highest quality food and beverage testing results and industry-leading customer service with absolute confidentiality. (nqacdublin.com)

It sounds like you may have a foreign material that a customer claims is a "bug part" or something like that. Some universities have insect labs in their entomology departments that will identify insects for you. They might not be able to do a full ID off a partial part, but being able to tell whether a piece is simply "bug or not" should be possible.

https://entnemdept.ufl.edu/insectid/

http://idl.entomology.cornell.edu/

https://insectlab.russell.wisc.edu/