Hi there!!
I was wondering if anyone was able to part with some advice on the best way to trend complaints.
We are a plant based meat alternative producer who supply in bulk 10kg packs to our customers for further processing.
In previous roles, we have trended complaint as CPMU sold, which works well for retail packs. If we were to trend the 10kg pack as a unit our CPMU is very high. If we trend per kg packed our CPMU is very low.
I've not dealt with this product type or category before, so I am just wondering if anyone else has experience of handling complaints of bulk product and how they may have managed their complaint KPIs
Thanks in advance for your help!