Customer Notification Management of Change
I was taught that whenever there is a significant change, the customer must be notified. A significant change is defined as a change in manufacturing process or site, a change in specification or a change in packaging or labeling. Where does this list come from? We have changed a manufacturing location, and I am defending this policy to the higher ups to notify the customers of this change. I need documentation of where this list came from. Thank you for your assistance.
Hey Clind, it could come from a couple different areas and as they are all specific to you, there might not be a 'list.'
- Some customers have this built into contracts, and will have the specific changes that they must be notified of spelled out
- Most customers will request your MoC/Change notice policy/procedure or ask you to sign off on theirs
- Some certification schemes have specific requirements in this area
What does your company change policy require?
The policy is basically how I define it. However, you have answered my question. Thank you for your input.