Hi
We prepare the iso9001:2015 certification for the first time in our plant. My question is about monitoring costumer satisfaction: can we perform it by using google forms (its more easy for clients to fill out the questionaire and easy for us to analyse data obtained) or should we send the classical questionnaire by email and asking our clients to fill in and sign it.
Does the iso9001 auditors accept results obtained from online questionnaire platforms like google forms?