Can anyone assist me with a customer complaint trend analysis document
Started by gugulethu, Dec 11 2019 07:23 AM
Can anyone assist me with a customer complaint trend analysis document?It has come up in an audit that customer complaints trend analysis is not implemented. I am not sure on how to respond to the question and what CAPA to implement. Kindly advise.Thanks
documented risk analysis of external environment and land use
ISO17025 gap analysis
Customer Complaints
Is document conversion necessary for FSSC 22000 from NSF/ANSI 173?
BRCGS Ver 9 4.5.1 - Risk Assessment for Frequency of Analysis of Water Samples
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I suppose it all depends on how you document your customer complaints.
Using Excel and standard terms for the particular complaint would make it fairly simple to then create Pivot Tables/Charts from your complaint data.
See the attachments for a suggested format for your Excel Worksheet and an example of one of the resultant charts.
Marshall
Attached Files
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Basically, the questions are; are the number of legit complaints increasing over time? If so, why? And what can be done to reverse the trend?
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documented risk analysis of external environment and land use
ISO17025 gap analysis
Customer Complaints
Is document conversion necessary for FSSC 22000 from NSF/ANSI 173?
BRCGS Ver 9 4.5.1 - Risk Assessment for Frequency of Analysis of Water Samples
total phthalates analysis result
Compressed Air Risk Assessment and Hazard Analysis
How to handle customer complaint
Could you help me develop a testing protocol for the nutritional analysis of canned products?
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