We received the following non conformance against clause 4.8.3:
A cellar staff member was observed storing personal clothing inside the cleaning chemical store and not in the designated locker in the staff area as required.
I'm having a hard time with the RCA. The staff member know the rules and new it was not the right thing to do, but he was late and didn't have time to go to his locker.
How do I address this, since human error is not accepted as RCA.