We're a global company and are looking at "reply packets" each specifically tailored to our individual products or chemicals. These packets would have a couple page write up explaining the product and applicable standards or food safety information as well as pertinent documents such as HACCP plan, SDS, sample CoA, TDS/Spec, etc.
I've polled a few of the end customers these last few months as to their opinion of that and I've received everything from "yes that sounds great!" to "no, we would not approve you as a supplier".
What is the general consensus of the group on this type of packet?
Edited by tgoss11, 27 November 2019 - 09:03 PM.