This situation exactly is the reason why I loathed customer questionnaires/requests for information where customers wanted a copy of our label. Why exactly does anyone need a copy of their supplier's label? The first thing I always thought was fraud, and I said NO. If I got extreme pushback, they got a water-marked, off-color weird version of the label.
I've been a customer myself to over 200 suppliers, and I never once had a need to have their brand label on file. I never dealt with an issue and thought - this would have been SOOOO much easier if I had XYZ label in my file.
Definitely involve your legal team on this situation - as you could run into issues with bad product out there with your label that isn't your own.
Also - you might want to check internally. Who has access to your labels and label files? If this is readily available to many people, you might have a serious internal issue as well. Good luck to you, and I really hope you catch the culprit. Keep us posted!
Edited by QAGB, 17 October 2019 - 08:06 PM.