My company produces bag in box beverage concentrates for the food service industry. Typically we sell to brokers who sell the products to restaurants, casinos, etc. Our broker customers regularly come to us asking for replacement box packaging with labels because boxes were damaged while in their possession. They want to re-box the undamaged bags so they can sell the case at full price. We typically oblige.
However, I have concerns about this practice regarding food fraud and traceability. We get no confirmation or verification that the customer is truly using the packaging we provide for the appropriate product.
Can anyone offer any advice on this? I know we need to be doing something to better control this situation, but I can't come up with a good solution. Thanks in advance!