Hi,
Has anyone ever turned away an auditor ? .
This was our first unannounced audit and auditor turned up while I was on a few days off due to family commitments. (4 days before he turned up i have called the company to try block the week where they could not give me any information and they will try block the days if possible. which I have in writing)
To cut long story short we are a very small team, the boss who is my standing, had a full agenda of important meetings which leaves less than a handful of permanent members of staff available and who will not be able to assist an audit. Auditor turned up on my 2nd day being off and he was sent away, explaining the reasons.
The company who does the audit is saying our current certificate is withdrawn, as it is counted as a failed audit under the unannounced scheme. There was no paperwork left by the auditor I am being told I have to wait 28 days to re-apply.
I need advise on getting the site re audited ASAP as it is causing a multitude of issues with customers, will getting audited by another company make a difference?