Supplier to Waitrose Quality Question
I am needing some information relating to supplying products to Waitrose.
The scenario is this:-
"You have just received an email from Waitrose regarding a quality issue of a newly launched product.
What course of action should be taken?"
I have my own ideas but is there a guideline or particular requirement for Waitrose?
Hi,
I am needing some information relating to supplying products to Waitrose.
The scenario is this:-
"You have just received an email from Waitrose regarding a quality issue of a newly launched product.
What course of action should be taken?"
I have my own ideas but is there a guideline or particular requirement for Waitrose?
hi alan,
There is limited context.
Please provide some details, product, defect, etc etc.
This is a theoretical situation. The product could be a chilled bakery item such as a cream cakes. The text quoted is all I have to work with so the first thing to do would get more more information regarding the issue from Waitrose.
If a Waitrose branded line - a PLR (Product Launch Review) will take place and will be scored against a set QAS as agreed with your relevant technologist.
Depending on the score (Amber/ Red) there is usually additional information in regards to not meeting the set QAS standard and action can be taken from there.
Depending on severity there is a WR policy on Root Cause which may need to followed.