Dear Wyldlce,
Nice-looking layout. Certainly prettier than mine.
From a quick look, I might suggest that the word "safety" should appear somewhere within QA section.. IMEX, Quality is ambiguous, ie anything/everything can be “Quality”.
Box for “contact” person(s) / phone number / fax number / address
I noticed the “page 1 of 2” and wondered what page 2 contained ?
Curious about NCR/CAR boxes -
Is it possible to have a customer complaint without a NCR/CAR raised ?
Is it possible to have a NCR without a CAR ?
If a raised NCR/CAR involve additional forms, presumably there should be a cross-reference to fill in somewhere on the Complaint form ? or are they simply “attached” ?
Rgds / Charles.C
Thanks for that Charles.
I had intentionally left the Quality slightly ambiguous with the idea that any Quality issue would be directed my way but I get what you mean. I'll break it up into Product Quality and Product Safety for easier referral.
I don't see a need for the contact information on this form as it is an in-house document. Is there a reason I'm thinking of to have it on there?
The page 2 was a typo, I had copied a header from a previous document.
We have had an occasional complaint that has resulted in no CAR or NCR needing to be raised. It is rare but it does happen which I why I added the N/A option.
We are a manufacturer and distributor in one. As an example, we supply salad ingredients to one customer, we cut tomatoes, etc. in house but the rocket and mesculin and supplied to us and sent as received. A complaint for rocket would result in an NCR but no CAR as, even though we do inspect incoming product, we can't check everything, occasionally things will slip through.
If additional CAR or NCR needs to be raised the number is noted on the form and a copy of the completed NCR/CAR would be attached to the complaint for filing.
Thanks for the input, I appreciate it ![:spoton:](https://www.ifsqn.com/forum/public/style_emoticons/default/spoton.gif)
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