I've just completed our first mock recall and found a traceability gap.
We are 99% a manufacturer/wholesaler, but have occaisional direct retail sales when customers knock on our door. We've don't documented the lots sold in these direct sales, so I can only reconcile about 99% of our products.
Do we need to start documenting these sales with lot numbers (which is a pain in the neck) to get to 100% traceability, or is 99% good enough if we act as a retailer.
Thanks for any thoughts-Krisitina