I was curious as to what your experiences have been with auditors. During our recent audit, the auditor wanted to view a Corrective Action that was over a year old. During that time we were not Five Why Charting all of our NC's for our corrective action reports. We had since then put the Five Why process into effect, documented, trained and showed a thorough root cause analysis as well as monitoring on our CA reports. All of this was provided. The auditor gave us a minor for the past corrective acion requests stating that we did not conform to section 3.7.1 stating that we did not perform a proper root cause analysis and proper verification of effectiveness. The CA's in question were rather minor and hygiene related and staff had recieved 2 refresher training 's since. We had to go back and re-do a root cause analysis for these old NC's. What are your thoughts on this and how far back have you had an auditor request records from?
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