What is the Definition of a Contracted Service Provider?
How do we evaluate a service provider? is it ok to use a same document for evaluation and approval?
I am still not very clear on which service provider is considered as "contracted service provider". Do you consider a random guy that was hired to do a paint job as contracted service provider?
How do we evaluate a service provider? is it ok to use a same document for evaluation and approval?
Do you consider a random guy that was hired to do a paint job as contracted service provider? - No I would cover that off with a work permit, normally contracted service providers are regular/have a period of contract rather than one offs
How do we evaluate a service provider? is it ok to use a same document for evaluation and approval? - Same as evaluating a supplier?/Yes why not, no need to generate documents for the sake of it.
Regards,
Tony
I am still not very clear on which service provider is considered as "contracted service provider". Do you consider a random guy that was hired to do a paint job as contracted service provider?
How do we evaluate a service provider? is it ok to use a same document for evaluation and approval?
Contracted service providers are the people that come on site regularly to do stuff, ( calibration technicians, laundry, pest control)
I use the same document for both approval and evaluation.... and as a contract, I get them to sign it after they have read the terms and conditions and I know they understand about the food safety aspects of their work ( changing into High Risk gear, getting hygiene sign off and so on)
The random guy who is in to paint hopefully won't be painting while there is production going on......whereas these other people may well be in and out while the plant is in operation
I use the same document for both approval and evaluation.... and as a contract, I get them to sign it after they have read the terms and conditions and I know they understand about the food safety aspects of their work ( changing into High Risk gear, getting hygiene sign off and so on)
This sounds like a good idea as people are struggling with the concept of a formal "contract", which does not always exist for a specific service. I guess you are suggesting a general document you have created that highlights site requirements and the importance of their service but can apply to many different providers? You then get them to sign off on that, also after reading some key procedures like hygiene etc?
As for which services, I always connect with anything "product related". While the painter can be related to the infrastructure/facilities prerequisite it is probably unnecessary to do so but definitely needed for pest control (easy as a contract is needed there) but also calibration, laundry provider etc...
This sounds like a good idea as people are struggling with the concept of a formal "contract", which does not always exist for a specific service. I guess you are suggesting a general document you have created that highlights site requirements and the importance of their service but can apply to many different providers? You then get them to sign off on that, also after reading some key procedures like hygiene etc?
As for which services, I always connect with anything "product related". While the painter can be related to the infrastructure/facilities prerequisite it is probably unnecessary to do so but definitely needed for pest control (easy as a contract is needed there) but also calibration, laundry provider etc...
I have a Contractors code of practice which is the general food safety/GMP that you would expect from anyone entering the process area,
I have had to customise the ones for specialized areas like pest control,and laundry to include the service expectations ( number of visits, what we require if there is an infestation, the colour coding of clean and dirty)
I print 2 copies, ask the provider to read them and then sign both, they keep one and I keep one on file. I review annually to make sure that we are all up to date, if there are any changes to be made , I make them and then spend a week or two chasing various contractors to get the document resigned ( that doesn't happen very often happily).
I have attached a generic document for anyone who wants an idea of where to start.
I try to keep documents to a minimum so I try to create documents that can tick as many boxes as possible.... Many of my docs have originated from this forum ( thanks to everyone whose work I have plagerised).