I use the services of the ICCA in order to do searches on persistent or proffessional complainers. It also has a forum / alerts for its members to discuss issues that are pertinent to the site.
One of the alerts that I have received in the last week or so, is that ASDA want to charge suppliers of "Branded" products a blanket cost of £70 in order to report a complaint. They currently already do this for their products. If I was to complain, as a consumer, then ASDA would probably refund me the cost of the goods, and offer me a goodwill payment of i'm guessing about £10 to £20. Once the other supermarkets get wind of this inflated charge, i'm sure that they will follow suit.
I'm intrigued to know of experiences from other countries.
caz x
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