Quality - the Next Five Years

Institute of Quality Assurance (IQA) supported event

Quality - the Next Five Years

ISO 9000 - the Excellence Model - Investors in People - Chartermark - Balanced Scorecard - Six Sigma…They've been around a long time - do you sometimes wonder if anyone will be using any of them in 5 years time? What are the real drivers affecting your future - and the journey to Excellence which your organisation must make to survive? Take a morning out to hear some thoughts from leaders in Quality, Excellence and the related key subject of Customer Service. Discuss some strategic questions over a working lunch, and continue through the afternoon on priorities for 2004 and beyond in the South East.

Friday 16 January 2004, Royal Berkshire Conference Centre, Reading

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